Please note: We are unable to quote exact repair prices via email or telephone until our technicians have had an opportunity to physically inspect your timepiece. You may authorize Citizen to proceed with the repair by mailing in a check, cash, or money order. Chargeable repair work will not commence until we have received your approval. For out-of-warranty work, or for work not covered by the warranty, an estimate detailing such costs will be sent to you prior to proceeding with the repair. If you submit your repair within your warranty period, please be sure to include your completed warranty card or proof of purchase detailing the date and model. Address your package and send via insured carrier to: If possible, please also include the serial number which can be found on the case back of your watch.ģ. Complete a repair submission form, and be sure to include your daytime telephone number, email address and a detailed description of the problem. All shipping containers and packing materials are discarded upon receipt, so please do not include any containers and/or materials you wish returned.Ģ. Package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. If you live in the United States, and your watch needs service, please send your Citizen timepiece to our Torrance, CA facility following the instructions below.ġ.
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